Return & Refund Policy | Farm's N Farmer's

1. Check Your Order Before You Pay

We sell fresh, perishable food, so the best moment to raise a problem is at the door. If you are paying by Cash on Delivery, you may inspect your items before handing over payment. If something is damaged, spoiled, or not what you ordered, you can refuse that item on the spot and you will not be charged for it.

2. The 24-Hour Quality Window

If you notice a quality problem after delivery, contact us within 24 hours of receiving your order, quoting your Order ID (it appears on your invoice and in your confirmation email). Please keep the item and, where possible, send a photograph — it helps us resolve the matter quickly and raise it with the farm the produce came from.

Because our products are perishable, we cannot accept general returns or change-of-mind returns once an order has been delivered.

3. What We Offer

Where a claim is accepted, we will offer one of the following, in the order that best suits you:

Replacement — the same item on your next delivery, at no extra cost.
Store credit — applied to your account and usable on any future order.
Refund — returned to you by the method described in section 4.

Claims are assessed individually. We may ask a few questions about storage and handling before deciding, and we reserve the right to decline a claim where a product has been stored contrary to its instructions.

4. How Refunds Are Paid

Cash on Delivery orders — refunded by bKash or Nagad to the mobile number on the order, or as store credit if you prefer.
bKash / Nagad orders — returned to the same number the payment was sent from.

Approved refunds are normally issued within 5 working days of the claim being accepted. Delivery charges are refunded only when the entire order is at fault.

5. Cancelling an Order

You can cancel free of charge at any time before your order is handed to the courier — just call or WhatsApp us with your Order ID. Once a parcel has been dispatched it cannot be cancelled, but you may still refuse it at the door if you are paying Cash on Delivery.

6. How to Reach Us

Call or WhatsApp +880 1913-936663, email info@farms-n-farmers.com, or use our contact form. You can also check the status of any order on our order tracking page.

This policy sits alongside our Terms of Service and Privacy Policy.