Frequently Asked Questions

Yes, all our products are naturally grown, chemical-free, and ethically sourced directly from farmers. We do not use any artificial preservatives or additives.

Our Sundarban Honey is collected directly from the wild hives of the Sundarbans by experienced honey hunters (Mawalis). Our Cow Ghee is hand-churned from grass-fed cow milk in rural villages.

For deliveries inside Dhaka, it takes 1-2 working days. For outside Dhaka, please expect delivery within 3-5 working days.

We have a hassle-free return policy. If you receive a damaged or incorrect product, please contact our support team within 24 hours of delivery, and we will replace it or issue a refund.

Yes, we offer Cash on Delivery across Bangladesh. You can inspect the package before paying.

You can reach us at +880 1913-936663 from 9 AM to 8 PM, or email us at info@farms-n-farmers.com.

Delivery inside Dhaka is ৳80. Delivery outside Dhaka is ৳150. Orders above our free shipping threshold qualify for free delivery — the exact amount is shown in your cart.

Visit our Order Tracking page at farms-n-farmers.com/track and enter your Order ID, phone number, or email address to see the real-time status of your delivery.

Our products are sourced directly from farmers using traditional, chemical-free methods. While we do not hold a formal organic certification, every batch is reviewed for purity and quality before reaching you.

Raw honey should be kept in a cool, dry place away from direct sunlight — it does not need refrigeration. Cow ghee stays fresh at room temperature for months when stored in a sealed container. Cold-pressed oils should be kept in a dark, cool location.

Please contact us within 2 hours of placing your order via phone (+880 1913-936663) or email (info@farms-n-farmers.com). Once the order is dispatched, we are unable to cancel it.

Yes, we offer bulk pricing for larger orders. Please contact our team at info@farms-n-farmers.com with your requirements and we will provide a custom quote.